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Staffing News Online

NJSA's Staffing News Online is a monthly e-newsletter that is available to the staffing industry.  The content for Staffing News Online comes directly from our industry partners.  If you are an NJSA industry partner and would like to submit content for Staffing News Online, please email office@njsa.com with your article.

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  • Wednesday, June 30, 2021 9:03 AM | Denise Downing (Administrator)

    Submitted by Avionte

    There are new business technologies hitting the market every single day. So how do you know which technologies are right for you and your staffing firm. When it comes to a CRM for staffing companies, there are a key features you need to keep your business running smoothly and ensure your team has everything they need to close deals fast.

    Key Features of a Modern CRM for Staffing Companies

    Personalized Dashboards

    With the technology available to us today, we all expect speed. We don’t want to go digging for information – we want information to get to us in as few clicks as possible. Dashboards are a useful tool to see important information immediately and take action on it. Personalization of this feature is also key. Users need the ability to customize their Dashboard to make it relevant and useful (and dare we say fun) for them to use!

    Texting

    To win sales, you have to meet your prospects where they’re at. In today’s world, texting is king. According to ZipWhip, 83% of people reply to text messages from a business within 30 minutes and 74% say they have zero unread text messages at any given time. That means texting is an extremely powerful form of communication and will actually get your prospect’s attention.

    Robust Search Capabilities

    Sales outreach is an integral part of winning deals and nurturing your pipeline, but this can also be a time consuming activity. A CRM for staffing firms needs to be primed with powerful search features to help your team quickly locate accounts that require outreach and send emails, texts, or calls with minimal clicks.

    Integration with Networking Sites

    What if you could prospect new clients with a single click? Manual entry is a thing of the past. In order to compete in today’s market, you need speed! Modern CRMs have integrations or tools used with networking sites like LinkedIn or Zoom Info to help you parse in prospect information with a click of a button. This saves time and eliminates potential error so you can prospect faster than ever.

    Conclusion

    To learn more about Avionté’s CRM for staffing firms, check out product videos.

    Click here to view the article online.

  • Wednesday, June 30, 2021 8:58 AM | Denise Downing (Administrator)

    Submitted by Haley Marketing

    Technology is amazing.

    With a single click, you can instantly find out where those pens you bought on Amazon are – and when they’ll arrive at your door. You’re always in the know!

    Now, think for a minute like a candidate applying to a position on your job board: Once you hit the Submit button, your application and resume typically disappear into a recruiting “black hole.” Most of the time, you have no idea when – or even if – your submission will be reviewed, or you’ll get a call.

    Compare that to the experience of ordering a box of pens through Amazon.

    See my point?

    Your candidates deserve Amazon-quality communication during the recruiting process.

    And thanks to improvements in technology, it’s easier than ever to improve candidate CX – especially when it comes to communication during the recruiting process.

    Real-time feedback: The antidote to candidate anxiety and ghosting.

    Real-time application feedback can help you:

    Alleviate candidate anxiety. Knowledge is power during the recruiting process. Leverage technology to keep applicants informed throughout the hiring process:

    • Autoresponders. At a minimum, set up an automated email to acknowledge candidates who apply. All websites we develop automatically generate a Thank You message when candidates apply, acknowledging receipt and informing them about next steps.
    • Automated interview reminders. Use marketing automation tools to create an automated communication plan that reminds candidates about job interviews and upcoming assignments.  Using email and text, ask people to confirm their appointments and then have your recruiters call people who fail to respond.
    • Chatbots. Scripted, automated responses from chatbots can prevent communication vacuums after a job seeker applies online or completes an initial interview. Chatbots can be integrated with a variety of communication platforms, including websites, SMS, email, social media, messaging apps, and applicant tracking systems – to dramatically enhance CX.

    Minimize candidate drop-off. The “not knowing” part of the hiring process can be incredibly frustrating for a job seeker. Using the tech outlined above to keep candidates up to date on the status of their application will help prevent them from giving up on your employer’s opportunity – especially if your process is complex or lengthy.

    Improve completion and redeployment rates. From offer acceptance to first-day arrival to ongoing assignment feedback, use technology to execute a consistent, structured follow-up process. Create a series of emails, text messages and calls from recruiters to ensure your employees show up, are satisfied with the job and put in their best efforts.

    Strengthen your employment brand. Great communication demonstrates genuine caring, transparency, empathy and respect for the individual’s time, all of which build your reputation as an employer of choice. When candidates are well-informed, they’re more likely to share positive reviews about their experience – even if you’re unable to place them.

    Don’t forget the power of human feedback, too.

    Technology is powerful, but you need to pair it with great “people processes” to deliver a share-worthy candidate experience:

    • Train your recruiters to reach out to EVERY job applicant within 24 hours, letting them know what to expect.
    • At the end of the interview, let the person know what to expect next. If the candidate is not qualified, tell them why you can’t offer them a job and what they need to do to improve their skills.

    Click here to download the article in PDF format.

  • Wednesday, June 30, 2021 8:56 AM | Denise Downing (Administrator)

    Submitted by E3 HR

    The 2021 outlook for the staffing industry remains very positive with multiple opportunities to expand and grow. Labor shortages should be temporary with relief on the horizon as special unemployment benefits either expire or are canceled at the State and Federal levels.

    With mounting pressure to improve margins, it is more important than ever to control worker comp costs considering the vital role these costs represent when pricing existing and new business opportunities.

    Clearly, claims management should include strong and timely reporting combined with aggressive controls on the back end to ensure the expenses are regulated and premiums become more predictable leading to enhanced margins and profitability.

    One practice often overlooked in the claims management process is the critical step of returning the employee to work when they are released to light duty. Understanding that a light duty position is not always readily available, there are still alternative solutions. One is verifying if your worker comp provider and claims management team has partnered to provide another avenue for light duty. For instance, E3 has partnered with a company called ReEmployAbility (REA). Utilizing a nationwide network of Non-Profit Organizations, REA will seek out a cost-effective return to work solution for the injured worker by finding them a position at one of their preferred vendors. The position will always accommodate the physical restrictions outlined by the treating physician – allowing the employee time to heal, while at the same time earning compensation and reducing the overall risk profile of the claim.

    Understanding the Value

    Using this example with REA a “win-win” outcome is created for everyone in the claims process. It provides benefits for the injured workers, the clients, and the the Non-Profits who are always in need of extra help. In 2018 alone, 57% of employees referred to ReEmployAbility accepted the assignment, leading to an average indemnity savings of $4,200 per claim. The economic impact on the non-profit industry was valued at over $53 million.

    The injured employee will also benefit in multiple ways if enrolled in the REA program. They remain mentally connected to their employment, reducing the likelihood for the claim to malinger, and increasing the speed of the rehabilitation process. Employees can learn new skills that compliment regular employment, feel productive, and maintain self-confidence and pride in doing meaningful work. In REA surveys, participation in the program has demonstrated that the worker feels valued by the employer, and that their health and wellbeing is being taken seriously. This can decrease the potential of the worker retaining legal representation, keeping the claims cost lower, as well as boost overall morale among other employees.

    Anytime a program can be put in place where all parties receive a benefit is a great positive in the world of business today. The success of programs like this one are proven and will certainly be another tool for staffing companies to deploy in an attempt to make certain expenses and earnings more predictable.

  • Wednesday, June 30, 2021 8:49 AM | Denise Downing (Administrator)

    Submitted by Avionte

    Are you in the process of bringing new technology to your staffing company or upgrading your existing platform? Then before you pull the trigger, wait a second. Making the almost-right decision here can be the difference between gaining a competitive advantage in your market and fading into irrelevance.

    When searching for a new staffing system of record, you want to make sure you find a provider that offers the following:

    • A TRUE end-to-end staffing solution
    • Proven track record of success
    • Powerful platform integrations

    A True End-to-End Staffing Solution?

    A true end-to-end solution—one that encompasses all your workflows from winning new clients to managing back office operations—can provide a differentiated, positive experience for your team members, your talent and your customers.

    For example, with all your data housed in a single, secure location, the different arms of your business can easily share information and insights. At Avionté, our clients love the fact that:

    • Recruiters and sales share a single system and can finally align on pipeline and talent needs.
    • Operations can map the talent journey from application to payroll and work with relevant teams to optimize the process, minimize cost, and improve ROI.
    • Back office teams can quickly access robust integrated data sets to drive informed business decisions.

    If you don’t invest in an end-to-end staffing or recruiting solution, then you’ll need to rely on a host of best-of-breed point solutions to build your workflows.

    At the bare minimum you’d need:

    • Applicant tracking system (ATS)
    • Client relationship management tool (CRM)
    • Interviewing tool
    • Onboarding platform
    • Employee engagement system
    • Time and attendance tracker
    • Payroll platform
    • Billing and AR system
    • Business intelligence or reporting tool

    Each of those platforms comes with individual contracts, bills, support teams, and logins that all need to be managed and maintained by your team on a regular basis.

    What’s worse, if you can’t connect these systems together, then your teams will not only need to learn separate systems, but manually re-enter information in each of these systems, which wastes time and impairs data integrity and security.

    At the end of the day, it’s hard to scale your staffing business with inefficient teams and inaccurate data. An end-to-end staffing solution will help unify your data, your operations, and your talent/ client experience so you can grow with confidence.

    Proven Track Record of Success

    Staffing is a complex industry. Don’t waste time working with a vendor that doesn’t understand it. Look for a solution that provides a proven technology—one that many staffing firms before you have used to grow their businesses. Only a vendor who understands the industry can address the unique needs of your teams, your clients, and your talent.

    As an added bonus, a trusted staffing technology provider will have a firm financial foundation and will likely be around to support your business far into the future. This stability allows them to focus on nurturing their relationship with you and boosting your long-term success.

    Powerful Platform Integrations

    While an end-to-end solution provides a solid foundation for success, teams may need to utilize a custom tech stack or best-of-breed point solutions to maximize workflows and maintain a competitive advantage. That’s why you want a system that offers powerful platform integrations geared towards growing and scaling your business while improving the staffing/ talent/ client experience without having to leave the core system of record.

    Your vendor should also thoroughly vet all their technology partners and ensure security protocols—so your data is kept safe and you can meet compliance standards.

    What’s the best end-to-end staffing and recruiting platform on the market?

    That depends on your business. But the smart choice for clerical, light industrial, IT, and professional staffing is Avionté. Avionté offers a true end-to-end platform that drives efficiency, maximizes profitability, and boosts productivity for nearly 1,000 staffing agencies throughout North America.

    The core platform offers:

    • Advanced candidate search and next-level sourcing
    • Text recruiting and video interviewing
    • Personalized job boards
    • Task and activity tracking
    • Paperless process from talent apply to payroll
    • The ability to analyze data for a 360-degree view of your business

    But staffing is a complex business with needs that extend beyond your core front and back-office solution. That’s why Avionté also offers powerful platform integrations through the Avionté+ program.

    With Avionté+ you have the ability to:

    • Quickly connect to pre-vetted, pre-integrated technologies that have an emphasis on staffing and security.
    • Customize your experience to fit your firm’s unique needs through a powerful data exchange infrastructure of secure APIs, automated file transfers, and events.
    • Trigger actions from multiple technologies with a single click in a single system of record.
    • Quickly gain extra efficiency through an engagement and experience-based tech stack.

    All of which frees you up to land new clients and recruit top-notch talent while running all your back office functions and planning for the future.

    If you’re ready to unify your data, streamline your tech stack, and build the ultimate staffing experience, then schedule a demo with Avionté today.

    Click here to view the article online.

  • Thursday, May 27, 2021 11:30 AM | Denise Downing (Administrator)

    Submitted by Peapack Private Investment Banking

    Our Team is pleased to present its 1Q21 quarterly human capital solutions industry update from our Senior Advisor, Jim Janesky, who oversees client coverage and leads the vertical.

    Through this industry update, we will share with you our impressions on the market, track the leading macroeconomic indicators, report relevant transactions, public market valuations and highlight current trends.

    Click here to download the report.


  • Thursday, May 27, 2021 11:25 AM | Denise Downing (Administrator)

    Submitted by Assurance

    As the market continues to harden, the Claims Management team is used to fielding a common question from our clients across all industries: “How do we get the insurance coverage we need in a hard market without our premiums skyrocketing?”

    We wish we could give a simple answer to maintaining your needed level of coverage while keeping your rates down. But we do know this: getting ahead of incidents—before they become severe claims—keeps your risk profile low and increases your favorability to Business Insurance (BI) carriers. Over the years, my team has found that this laser-focus on mitigating risk heavily relies on a company culture based on trust, transparency, and advocacy with all levels of staff.

    Focus on what you can control.

    Even the most diligent workplaces cannot eliminate the risk of accidents or injuries. After all, that’s why BI is a critical part of the health and continuity of your business in the first place. But when carriers see your company taking a hands-on approach to risk management, you’re setting yourself up for better coverage at lower rates regardless of the current state of the market.

    The best way to do this is focusing on the aspects of your operations that are within your control, such as your company culture and the extent to which it is oriented toward a positive employee experience.

    Okay, I know just how cliché that sounds, but it’s true! Building trust with your staff can keep an incident at your workplace from spiraling into an expensive loss that you will likely be covering the cost of for an extended period.

    One of our clients recently achieved $1.39 million in potential cost savings following an employee injury. Much of this success was due to leadership's commitment to building a proactive, compassionate claims management program that prioritizes maintaining a positive employee experience following an incident.

    Here is an example of what I mean.

    Let’s say an employee falls on the job and sustains a neck injury, requiring you to file a claim with your Workers’ Compensation carrier. If you’re a part of Assurance’s Advanced Advocacy program, the employee is immediately connected with a nurse who listens to the employee and helps coordinate their medical care. We work with your front line manager to ensure they show compassion for the employee, reassuring them of their commitment to a smooth recovery and eventual return to work.

    The Risk Management Team at Assurance would then evaluate the incident with precision and care, making record of what happened for an eventual root cause analysis and quickly reporting those details to your HR team in a format that meets your carrier’s expectations.

    Now, while filing this claim was unavoidable to prevent even greater losses, your diligent outreach to the employee showed them that you have their best interests in mind even when things go wrong. Your company stayed engaged with the employee, made accommodations to their role, allowed them to stay connected to their peers, and reduced the incident to a medical-only claim instead of a more severe and expensive indemnity claim. With Assurance’s support, you also took actionable steps and implemented corrective actions to ensure that similar incidents don’t happen again at your workplace.

    In doing so, you built greater trust with the employee, put to rest their concerns about unexpected medical bills, and quelled negative perceptions about the incident before they may have considered taking legal action against your company. How you handled this incident also set an example of your workplace culture to the rest of your staff.

    Additionally, because your Workers’ Compensation carrier received the details of the incident immediately following occurrence, you highlighted your company’s dedication to taking immediate control of any potential losses. Taking action to reduce the severity of the claim helped keep your experience modification at bay, which could mean more favorable terms and rates when it’s time to renew your Workers’ Compensation policy—even during a hard market.

    See how prioritizing a positive employee experience allowed you to take the outcomes of an accident to your business into your own hands? Had you not built a company culture built on trust, care and transparency, an incident such as this could have easily spiraled out of control and led to a Workers’ Compensation expense with potentially severe and long-term losses.

    Our ‘A’ team can help you reduce the frequency and severity of your claims so you can keep your Business Insurance costs in control during a hard market.

    Click here to download the article as a PDF.

  • Thursday, May 27, 2021 11:23 AM | Denise Downing (Administrator)

    Submitted by Access Capital

    Our world is increasingly influenced by our digital culture. Whether you need to restock household groceries or arrange a driver for your next flight you are most likely using an app on your phone. While convenient and efficient, the increased use of technology to run our day-to-day lives seems to have created gaps in communication and social interactions. A culture of people swiping left to find their dates has led to changes to certain social mores.

    What was once a term applied only to modern dating, “ghosting” can now be used to describe other areas of social interaction. When you get ghosted, the person with whom you’ve been dating cuts off all communication with you with no warning. You don’t even get the benefit of the “it’s not you, it’s me” speech when someone ghosts you. There’s just radio silence and perhaps a feeling of rejection on the side of the “ghostee.” Not a great way to end a relationship is it? Ghosting has become so prevalent that even the New York Times explored the phenomenon. And now, we are seeing that ghosting has found its way into the workplace with regards to candidate behavior. More and more recruiters and employers are being ghosted by candidates. Sometimes for interviews and even for the first day of an assignment!

    With the ongoing expansion if unemployment benefits in our post-COVID existence, candidates are empowered and can afford to be finicky about their next project. Some are simply blowing off interviews or becoming no-show employees when day one of a new assignment arrives. For recruiters, this poses a major disruption to fulfilling client needs and has the potential to negatively affect your relationships with your clients.

    If a behavior like ghosting manifests en masse, how can we combat it? The key seems to be to ensure you take good care of your candidates - be sure to keep the lines of communication open and touch base often.

    Address the Elephant (Ghost) in the Room: Communicate clearly about ghosting. If you broach the topic upfront with candidates, you may help mitigate the likelihood of being ghosted. Create a safe space for communication and encourage your candidate to let you know if they’ve decided to take another offer. Take the perceived stigma out of telling a recruiter no. In other words, make it okay for a candidate to refuse an offer or change his or her mind with you and chances are, they will be forthcoming with you.

    Engage and Inform: Just as it’s frustrating for a recruiter to suddenly lose communication with a candidate, potential employees appreciate ongoing communication at each stage of the recruiting process. When working with a candidate, be sure to provide status updates and a timeline for the process so there is no uncertainty. If a candidate feels informed by a recruiter, they will feel valued and may be less likely to disappoint you when it’s time to meet with your client. Also consider working to have less lead up time until the start date. In the days leading up to the start date, send info about the new company to your candidate and see if you can connect your candidate to someone at the new employer sooner to help establish a connection before your candidate’s first day. This will lessen the threat of your candidate going elsewhere or abandoning the assignment altogether.

    An informed and well-tended to candidate will be less likely to stray than one who hasn’t heard from a recruiter in weeks. Providing a positive experience for your candidate will help ensure they follow through with you and show up for your clients. It will take some extra care but you will appreciate the benefit of a forthcoming candidate. While we may not be able to halt the social phenomenon of ghosting, we can at least work with it and try our best to not fall victim to it.

    About Access Capital:

    Access Capital is a privately held non-bank lender that has been supporting the growth of staffing companies and other entrepreneurial enterprises for thirty five years. Headquartered in New York, Access Capital offers asset based lending and acquisition financing services to staffing companies nationwide.

    Learn more about how we can work together to support your success by calling us at (212) 644-9300


  • Thursday, May 27, 2021 11:21 AM | Denise Downing (Administrator)

    Submitted by Avionte

    In my last blog, I discussed my post-pandemic labor market predictions and how major labor shortages in the US are being driven by critical socio-demographic trends and an aging U.S. workforce. Now, let’s examine strategies to overcome the labor shortage in the US that will challenge staffing firms in the coming years.

    Strategies for Staffing Companies to Deal with Labor Shortages

    Due to the US labor shortage, you should expect your recruiters will work harder to find fewer new candidates. Cutting-edge ATS software technology with sophisticated multichannel communications will be a fundamental requirement to operate a staffing firm, but even the best technology can’t find people who don’t exist. Here are strategies your firm can implement to overcome the labor shortage and win in a competitive market.

    Redefine the recruiting role

    Recruiters will become talent managers. Your best recruiters will cultivate an ongoing community of talent, even for hourly contingent work. Your most important asset is the database of talent you already have in your system today. The staffing companies that succeed in this rapidly changing labor environment will figure out how to engage, motivate, retain, and retrain the staff they manage today.

    Invest in Employee Development, Training and Retention

    If you have reliable employees, you can retrain them to handle a variety of assignments. This process will help you generate substantially more billings per employee. Not only will this investment benefit your business, but working to develop engaged workers will demonstrate your loyalty and improve retention. Investing in employee incentive programs will also allow you to retain your most dependable employees.

    Embrace Diversity and Cultivate Community

    Your talent community will rapidly become far more diverse than it is even today. Creating an inclusive and welcoming environment (physical or virtual) will be a core business requirement to assess, engage, and train candidates from a wide variety of backgrounds.

    Prepare for wage inflation

    With or without legislative intervention, the simple law of supply and demand will inexorably put pressure on wages. This is especially true for work that requires regular, defined work hours, on-site presence, and physical labor. You may have difficult discussions with your most price-sensitive clients as they grapple with the choice of higher hourly rates or doing without the labor they need. You may also need to find transportation and dependent care solutions that enable workers to actually show up.

    Redesign your business for speed

    Speed is everything. Your team and your technology will have to be laser-focused on cutting the transaction time from client requisition to on-site arrival of reliable workers. Over the next few years, staffing turnaround time will be measured in minutes and hours, not days and weeks. Audit and rethink your processes to be built based on short, rapid transactions. This will require you to rethink your technology, employment practices, workflow, and vendor relations to ensure your team is working as efficiently as possible.

    Conclusions

    The bottom line is that the value proposition for temporary and contingent staffing is changing. Wage arbitrage, the difference in cost between full time labor and contingent labor, will shrink. The real value will come from providing reliable temporary workers on demand, as part of an employer’s overall workforce strategy. Value creation comes from using labor hours exactly when and where they are most needed rather than because they are cheaper.

    About the Author

    Christopher Ryan is Avionté’s Chief Strategy & Marketing Officer. Chris has more than three decades of experience of consulting, thought leadership, and corporate experience in Human Capital Management. Chris has extensive experience speaking on a broad range of HCM topics, including HR Strategy, Regulatory Risk, and HR Technology. His key areas of focus include U.S. Labor Trends, employment practices, and workforce management. Chris has also written and spoken extensively about part-time and temporary workers, employee retention, gender pay equity, emerging trends in compensation, U.S. labor shortages, and the economic impact of the Affordable Care Act. He is a graduate of the University of Chicago with a B.A. in physics and holds an MBA in marketing and management policy from the Kellogg Graduate School of Management at Northwestern University.

    Click here to download the article as a PDF.

  • Thursday, May 27, 2021 10:58 AM | Denise Downing (Administrator)

    Submitted by Haley Marketing

    During a recent episode of InSights, I had the pleasure of talking with hosts Brad Bialy and Matt Lozar about Pay Per Click (PPC) advertising. It was a crash course on “everything PPC” and we discussed key insights into the vital role it plays for staffing agencies.

    Click here to download the article.


  • Friday, April 30, 2021 1:57 PM | Denise Downing (Administrator)

    Submitted by Becker LLC

    On March 29, 2021, Florida passed a bill (SB72) providing liability protections to various businesses with regard to COVID-19 exposure claims, joining a list of growing states, including, Michigan, Georgia, and Ohio, to pass some form of liability protection for businesses.

    With specific regard to the Florida bill, in order for a plaintiff to bring a claim against a business for a COVID-19 related claim for damages, injury, or death, the bill creates a heightened pleading standard in that at the time of filing the complaint the plaintiff must also submit an affidavit from an actively licensed physician in Florida, attesting that, with a reasonable degree of medical certainty, the plaintiff’s claim for damages, injury or death occurred as a result of a business’s acts or omissions.

    In addition to determining whether the plaintiff complied with the foregoing, the court must also make an initial finding as to whether the business “made a good faith effort to substantially comply with authoritative or controlling government-issued health standards or guidance at the time the cause of action accrued.” Notably, not all issued standards or guidance must be complied with, so long as a good faith effort was made to substantially comply with one set of standards or guidance which were authoritative or controlling at the time the cause of action arose. If the court finds the business made the foregoing good faith effort, the business is immune from liability.

    Further, the burden falls squarely on the plaintiff to show the business did not make a good faith effort to comply with the applicable standards or guidance. If a plaintiff can show this, the plaintiff’s claim still may be subject to dismissal. Specifically, if the court finds the business was not at least grossly negligent by clear and convincing evidence (an extremely high standard), the business will not be liable for the claim.

    Finally, a complainant must bring the complaint within one (1) year of the time that the cause of action accrued, or if the cause of action accrued prior to the passage of the bill, then within one (1) year of passage.

    About Becker LLC:

    Becker LLC is a premiere mid-market firm recognized as a leader in the Staffing Industry. With offices in New York, California, Pennsylvania, and New Jersey, the firm provides forward thinking, mission-critical advice to staffing industry entrepreneurs and management on high stakes, complex legal matters as well as day-to-day matters and long-term plans. The firm are proud to be members of the following Staffing Associations: TechServe Alliance, SIA, ASA, ASG, TempNet, CSP, MSA, NJSA, NYSA and serves as general counsel to the Mid Atlantic Staffing Association.

    For more information, call (973) 422-1100, visit us on the web: https://www.becker.legal/


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